Refund & Exchange Policy

REFUND AND EXCHANGE POLICY

At DOCET, we strive to provide you with the best possible shopping experience. Due to the limited stock nature of our products, please review our refund and exchange policy carefully:

1. Exchanges Only: We understand that sometimes exchanges may be necessary. Therefore, we offer exchanges for items purchased from our limited stock collection. You can exchange your item for a different size or color, subject to availability.

2. Factory Mishappen: In the unlikely event of a factory mishap, such as a manufacturing defect or error, we will gladly offer a refund or exchange. Please contact our customer support within 1 day of receiving your order to initiate the return process.

3. Eligibility: To be eligible for an exchange or refund due to a factory mishap, the item must be in its original condition, unworn, and packaging intact.

4. Limited Stock: Refunds are not available for items from our limited stock collection unless there is a factory mishap as mentioned above. We recommend carefully reviewing the size charts and product descriptions before making a purchase.

5. Exchange Procedure: To initiate an exchange, please contact our customer support within 1 day of receiving your order. Our team will guide you through the exchange process and provide you with further instructions.

6. Shipping Costs: Please note that the customer is responsible for any shipping costs incurred during the exchange process, except in cases of a factory mishap where we will cover the return shipping expenses.

We are committed to resolving any issues promptly and ensuring your satisfaction. If you have any questions or concerns regarding our refund and exchange policy, please reach out to our customer support team. Thank you for your understanding and support.